PISSED OFF~~

DAMN KNS... SUCH A BIG BIG BANK WANA CHEAT THE CUSTOMERS... DAMN TULAN.... THE BANKER/ CREDITORS ARE GIVING DIFFERENT INSTRUCTIONS AND DIFFERENT SAYINGS.. ONE SAID A ANOTHER SAID B.. SO WIC ONE SHALL WE FOLLOW?

THEY CREATE THE SHITS AND WE HV TO CLEAN THEIR SHITS. WTF!!??!!

WENT TO BANK YESTERNOON.. JUS TO CHANGE THE MAILING ADDRESS.. CUSTOMER SERVICE PPL, WITH NO SMILE ON THE FACE, SAID "OOOHHH!! WAT'S UR ACCT NO.? WAT UR IC NUMBER?? WHERE'S UR IC?" SO U WAN MY IC OR U WAN ME TO SHOW U MY IC?? DOUBLE CONFIRM WIF THE PERSON "SO ONLI ONE OF US CHANGE THE ADDRESS WIL B OK??" SHE SAID "YES!!!" AT THE END, HV TO GO BACK TO OFFICE COS DIN BRING IC..

WENT TO BANK AGAIN THIS NOON.. JUS TO CHANGE THE MAILING ADDRESS AGAIN... CUSRTOMER SERVICE PPL, WITH NO SMILE ON THE FACE AGAIN, SAID "OOOHHH!! THIS ONE AR.. U MUST GO TO LEVEL 1.. I CANT CHANGE HERE..." OK LOR.. WENT UP TO LEVEL 1...

WENT UP TO LEVEL 1.. JUS TO CHANGE THE MAILING ADDRESS...
BELOW IS THE CONVERSATION BTW US

A - ADMIN, WITH A NICE SMILE ON THE FACE AT LAST!!
L - LIANGMUI

A : OOHHH!! CHANGE MAILING ADDRESS IS IT? U MUS FILL IN A FORM BUT UR SPOUSE HV TO SIGN.. THEN ONLI U FAX THE FORM BACK TO US...

L : (WTF!!! JUS TEMBAK HER LAR) EH!! YEST I ASKED UR CUSTOMER SERVICE AND SHE MENTIONED ONLI ONE OF US CHANGE WIL B OK? NOW U'RE TELLING ME BOTH OF US HV TO SIGN THIS AND THAT. Y DUN UR CUSTOMER SERVICE TEL ME DIRECTLY?

(GUESS WAT SHE SAID??)

A : OOHH!! U ASK THE WRONG PERSON. THEY OSO DUNNO MA..

(THEN WAT'S THE PURPOSE OF THE CUSTOMER SERVICE SITTING THERE?)

L : (AGAIN, TEMBAK HER) SO UR CUSTOMER SERVICE DUNNO ANYTHING ABT HOUSING LOAN? THEN Y THEY ARE GIVING SUCH ADVICES TO CUSTOMERS? THEY CAN GUIDE US TO LOAN DEPT INSTEAD OF GIVING SUCH ADVICES, RITE?

(WHILE WAITING FOR THE LETTER THAT THEY SENT TO THE WRONG ADDRESS)

A : (SMILING LIKE A NERD) WHERE R U WORKING?

L : (FEEL SO ANGRY) SHAH ALAM

A : HOW MUCH U BOUGHT THE HOUSE AR?

L : 290K

A : NOT FAR MEH FROM HERE TO SHAH ALAM

L : OK LAR.. SO FAR SO GOOD.. SO FINISH THE FORM, JUS FAX OVER & EVERYTHING'S DONE RITE?

(LETTER DONE)

A : SO UR FIRST PAYMENT WIL B 1.4K AS PER MENTIONED IN THE LETTER

L : EHHH.. WAT I HEARD IS TOTALLY DIFFERENT FROM WAT U MENTIONED?? LAST TIME, THE CREDITOR TOLD US TAT WE ONLI PAY FOR THE INTEREST INSTEAD OF LOAN AS THE HOUSE IS STIL UNDER CONSTRUCTION.. HOW COME NOW WE HV TO PAY FOR THE LOAN? ARE YOU SURE ON THIS??

A : YES.. SEE UR AGREEMENT (POINTED ON THE AGREEMENT ON MY HAND) LEMME EXPLAIN.. SO THIS IS THE TERM " THE FIRST INSTALLMENT IS TO COMMENCE ONE MONTH AFTER THE FIRST PAYMENT IS RELEASED....."

L : BUT THIS IS REFERRING TO THOSE HOUSES TAT HAD FINISHED CONSTRUCTED. NOT THOSE UNDER CONSTRUCTION...

A : ER.. I THINK U BETTER CHECK BACK WIF THE CREDITOR TAT SERVED U PREVIOUSLY

L : OK.. I WIL.. THANKS ANYWAY

A : BYE...


SEEEE.... U SAY LAR.. HOW AM I NOT GETTING PISSED OFF BY THIS STUPID SERVICE????? CREDITOR TELLING ME 'PAY INTEREST FIRST'.. NOW THE BRANCH BANKER TELLING ME 'PAY HOUSE LOAN'.. DAMN TULAN...

SO CALLED LIANGZAI TO CHECK IT OUT.. THE STUPID BANKER SAID ' OOOHH.. THIS ONE OLEDI PASS TO THE BRANCH. U HV TO TOK TO TAT BRANCH LAR'.. EI, WTF!!!! U MENTIONED PREVIOUSLY IT'S PAYING INTEREST.. NOW ASK US TO TOK BACK TO THE BRANCH?? WAT R U GUYS TOKING ABT?? THERE'S NO COMMUNICATION BTW UR MAIN BRANCH AND SUB BRANCH AR??? THIS SHOWS ME -> MALAYSIA BANKS ARE SUCKS!! LOUSY SERVICE.. THEY ALWIS MENTIONED THEY ARE WORLD WIDE.. GOT E-BANKING.. THIS AND TAT.. BUT THEN IF WE OPEN AN ACCT IN PENANG, WE CANT TERMINATE THE ACCT IN KL? WAT THE FUCK? U GUYS SAID UR BANKS CAN DO EVERYTHING AT ANYWHERE BUT Y STIL WE HV TO GO BANK TO THE ORIGINAL PLACE TO GET SOMETHING ELSE SETTLED???

NEXT TIME, IF BANKS CANT DO WATEVER THEY PROMISED, THEN DUN BULLSHIT TO THE CUSTOMERS.. U'RE SPOILING UR OWN IMAGE TO THE CUSTOMERS.. I DUN HV FAITH, CONFIDENCE AND TRUST TO LOCAL BANKS.. LOUSY!!!